HealthCare Customer Service Representative - UMA

TTEC is hiring a remote HealthCare Customer Service Representative to assist customers with questions and issues. The role involves responding to incoming communications and researching answers while following HIPAA guidelines to protect patient privacy. ResponsibilitiesAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issues Qualifications6 months or more of customer service experienceIntegrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)High school diploma or equivalentComputer experienceHigh speed internet (> 15 mbps)Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in PreferredWhile we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) BenefitsWorking remotelySupportive of your career and professional developmentAn inclusive cul