Vietnamese-English Bilingual Healthcare Customer Service Representative

TTEC is hiring a Vietnamese-English Bilingual Healthcare Customer Service Representative to support consumers with questions about their healthcare benefit needs. The role involves answering calls, researching and resolving questions, and providing accurate information to help consumers navigate healthcare options. ResponsibilitiesAnswer incoming calls from customersEngage thoughtfully with customers to understand their needsConduct research across multiple systems to resolve questionsProvide clear, accurate information to help consumers navigate healthcare optionsManage a high volume of interactions while maintaining quality and professionalismFollow a set schedule, including designated breaks and lunches QualificationsAt least 6 months of customer service experienceBilingual in English and VietnameseHigh school diploma or equivalentStrong empathy, patience, and attentiveness to customer's needsComfort working with computer systems and Windows based applications BenefitsRemote work fr