Healthcare Customer Service Representative - Remote UMA

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. The Healthcare Customer Service Representative assists health plan members by answering benefit and eligibility questions, recommending plan upgrades, conducting outbound calls, and supporting online health account access. ResponsibilitiesBring your passion and strong product and brand knowledge to recommend upgrades to their health plansConduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing membersAssist members with logging into and understanding the functionality of their online health account, locating doctor and facility information Requirements6 months or more of customer service experienceIntegrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information