HealthCare Customer Service Representative - UMA 2025

TTEC provides customer experience services powered by humanity and technology. The company is seeking a remote Customer Service Representative to support healthcare customers by answering communications, researching information, and resolving customer issues while following HIPAA privacy guidelines. ResponsibilitiesAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issues Qualifications6 months or more of customer service experienceIntegrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)High school diploma or equivalentComputer experienceHigh speed internet (> 15 mbps)Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in PreferredWhile we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) BenefitsWorking remotelySupportive of your caree