About the role
MCI is a tech-enabled business services company delivering customer experience, business process outsourcing, and cloud technology solutions. The Work at Home Customer Service Agent supports customer service, technical support, and customer sales interactions by resolving issues, managing accounts, promoting products and services, and ensuring a high-quality customer experience. ResponsibilitiesListen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgradeExplain and position the products and processes with customersAppropriately escalate customer dissatisfaction with managerial teamEnsure first call resolution through problems solving and effective call handling QualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+