Mortgage Customer Service Representative

MCI is hiring a Mortgage Customer Service Representative to support mortgage customers across the country. The role handles customer inquiries and resolves issues while delivering a professional customer experience and accurately documenting interactions. ResponsibilitiesHandle inbound customer calls in a courteous, timely, and professional mannerListen to customers, understand their needs, and resolve customer issuesEscalate customer issues to the appropriate staff and managerial for resolution as neededEnsure first call resolution through problems solving and effective call handlingFollow the processes of the Client program and perform all tasks in a courteous and professional mannerUtilize knowledge base and training to accurately answer customer questionsCreate and maintain customer CRM records with accurate call detailsAccurately document call resolution in appropriate systemsStrictly follow client process for handling financial issues and inquiriesComply with requirements surroun