Insurance Customer Service Representative (Unlicensed)

MCI is hiring an entry-level insurance customer service representative to provide full life-cycle customer service, help customers understand coverage, and recommend products and services suited to their needs. The role handles customer inquiries and issues, processes orders and account tasks, and supports a positive customer experience. ResponsibilitiesHandle inbound and outbound contacts in a courteous, timely, and professional mannerUtilize knowledge base and training to accurately answer customer questions and sell appropriate products and servicesListen to customers, understand their needs, and resolve customer issuesResearch systems to find missing information; coordinate with other departments to resolve issues as applicableUtilize systems and technology to complete account management tasksAccurately document and process customer orders in appropriate systemsFollow all required scripts, policies, and proceduresComply with requirements surrounding confidential information and per