French Speaking Customer Service Representative

MCI is a tech-enabled business services company delivering customer experience, business process outsourcing, and technology solutions. The French Speaking Customer Service Representative provides professional support to French-speaking customers through phone, email, and chat, resolves inquiries and issues, maintains customer records, and meets service performance targets. ResponsibilitiesProvide exceptional customer support to French-speaking customers via phone, email, and chatHandle customer inquiries, complaints, and requests in a professional and timely mannerAccurately capture and update customer information in internal systems and CRM platformsTroubleshoot and resolve customer issues while maintaining high service standardsEscalate complex issues to the appropriate internal teams when necessaryMaintain detailed and accurate records of all customer interactionsMeet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metri