Healthcare Customer Service Representative (RN)

TP hires Healthcare Customer Service Representatives (RN) to serve as a primary point of contact for customers. The role handles inbound and outbound inquiries, resolves or escalates concerns, and supports a positive customer experience through web-based tools. ResponsibilitiesConnect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if required QualificationsCurrently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WYCollege degree (RN)Minimum of 6 months of healthcare/customer service experienceMust be