About the role
TP hires Customer Service Representatives to serve as a primary point of contact for clients and manage inbound and outbound communications. The role focuses on resolving customer inquiries, addressing concerns, and delivering a positive customer experience using web-based tools. ResponsibilitiesHandle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if required QualificationsHigh School Diploma or equivalentMinimum of 6 months of customer service experienceMust be 18 years of age or olderAbility to type at least 25 words per minuteComfortable with desktop co