About the role
TP is hiring a Customer Service Representative to serve as a primary point of contact for clients and manage inbound and outbound communications. The role uses web-based tools to resolve inquiries and provide a positive customer experience. Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concernsHandle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if required Qualifications High School Diploma or equivalentMinimum of 6 months of customer service experienceMus