Genetics Customer Service Support Representative I

Labcorp is a global leader in laboratory services, diagnostic testing, and drug development solutions that help improve health and healthcare outcomes. The Customer Service Support Representative I serves as a frontline contact for patients, provider offices, and insurance carriers, handling billing inquiries, resolving patient accounts, initiating payment plans, and researching issues using multiple systems while meeting performance standards. ResponsibilitiesAnswer high volume of inbound calls from patients, doctor's office and/or private insurance carriersMake outbound calls as requested to resolve open Patient AR and to resolve customer inquiriesInitiate payment plans for patients for outstanding balancesRoutinely utilize multiple resources to resolve patient inquiries while on the phoneMaintain performance goalsAbility to become proficient with processes after completing a structured training program QualificationsHigh School Diploma or GED equivalent1 year or more customer servic