Customer Service Support Representative - US Remote

Labcorp is a global laboratory services company that provides diagnostic insights and healthcare information. The Customer Service Support Representative will support the Maternal Serum Screening team by serving as a liaison among Labcorp, customers, and patients, resolving inquiries, providing education, and managing test results and medical records. ResponsibilitiesAct a liaison between Labcorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting Labcorp's products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview