Customer Service Support Representative

Labcorp is a global leader in laboratory services and diagnostic testing, helping healthcare providers, patients, researchers, and health systems make informed decisions. The Customer Service Support Representative acts as a liaison between Labcorp, customers, and patients, resolving routine and complex inquiries, supporting laboratory operations, maintaining accurate HIPAA-compliant records, and improving customer satisfaction. ResponsibilitiesAct as a liaison between LabCorp, customers, and patientsMaintain understanding of lab operations across departmentsResolve routine requests using internal systems and proceduresCommunicate professionally with internal and external customersClarify and confirm customer needs to provide solutionsMeet productivity, quality, and service standardsIdentify root causes and help prevent recurring issuesMulti-task effectivelyResearch and resolve complex inquiries using databasesReview test forms for accuracy and correct discrepancies per standard operat