Genesys Cloud CX Engineer

Infosys is a global digital services and consulting company focused on helping clients navigate digital transformation through innovative, AI-powered solutions. The Genesys Cloud CX Engineer will support and optimize Genesys Cloud CX platforms, troubleshoot production issues, deliver enhancements, and contribute to automation and AI-enabled customer engagement initiatives. Responsibilities Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirementsParticipate in design discussions to capture software specifications, and aid in creation of process documentationDevelop, refine, and document code for new software applications, following detailed design specifications to meet user requirementsExecute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performanceSupport the integration of new software features, facilitating smooth transitions within th