Refunds and cancellations

Hyr is free for everyone during early access. Nothing on this page applies until you choose a paid plan, and we will tell you before paid plans start. Plans and prices are on the pricing page, in Indian rupees.

• Pro and Coach are billed monthly or yearly, as you choose at checkout.
• Paying sets up a recurring payment: a UPI Autopay mandate or a card mandate. It renews automatically at the end of each period until you cancel.
• Your bank or UPI app tells you at least 24 hours before each renewal is charged, as RBI rules require.

• Cancel from Settings → Billing, or write to team@gethyr.app from the address on your account.
• You can also cancel the mandate from your UPI app or with your bank.
• When you cancel, no further renewals are charged. You keep your plan, and its monthly credits, until the end of the period you have already paid for. After that your account moves to the Free plan. Nothing in it is deleted.

• First payment: if you ask within 7 days of the first payment of a new subscription, we refund it in full and end the plan.
• Renewals and partly used periods: not refunded. Cancelling stops the next renewal; the current period runs to its end.
• Our mistakes: a duplicate charge, a charge after you cancelled, or a payment that went through without your plan starting is refunded in full.

• Top-ups add auto-apply and outreach email credits to a Pro or Coach plan. They are not refundable once bought, except for a duplicate or failed charge.
• When a top-up is refunded, the credits it added and you have not used are removed.
• Credits have no cash value, cannot be transferred or exchanged for money, and expire: monthly plan credits at the end of the month, top-up credits after 90 days. Top-up credits can be used only while you are on a paid plan.

If money left your account but the payment failed, the payment provider usually returns it automatically within 5–7 business days. If it has not arrived by then, or you were charged twice, write to us with the payment details and we will sort it out.

• Write to team@gethyr.app from the address on your account, with the date and amount of the payment (and its order or payment ID, if you have it).
• We reply within 2 business days.
• Approved refunds go back to the original payment method within 5–7 business days. Your bank may take a little longer to show it.

Questions about a payment: team@gethyr.app, or see the contact page. These terms sit alongside our terms of use.