AI Engineer

Infosys is hiring for the role of AI Engineer! Responsibility • Architect and develop AI-driven IVR and conversational systems using Python • Build NLP models for text classification and clustering to support intent detection and call routing • Perform data analysis using SQL • Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases • Lead development of agentic AI workflows for multi-step customer interactions • Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management • Partner with IVR platform, speech engineering, and product teams • Mentor offshore and junior AI engineers Requirements 1+ years of experience in AI / ML Very strong proficiency in Python Proven expertise in NLP Strong experience in data analysis using SQL Hands-on experience with LLMs Experience with Agentic AI and multi-agent orchestration Experience with LLMOps / MLOps in production environments Cloud Experience