Customer Service Representative Specialist - PNC Wealth Management

PNC Wealth Management LLC is hiring a Customer Service Representative Specialist to support a sophisticated client base and complex wealth management products and services. The role handles customer inquiries and escalated issues across service channels, recommends solutions, and completes service requests while maintaining customer satisfaction. ResponsibilitiesPerforms specialized customer service activities and initiatives. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partnersReceives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are servedResolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the mos