Customer Service Representative - Concierge

PNC is a financial services company seeking a Customer Service Representative to support Concierge Services for Mass Affluent clients. The role delivers personalized, high-touch service across multiple communication channels, resolves complex client needs, maintains client relationships, and completes service requests. ResponsibilitiesPerforms elevated, personalized client service activities and initiatives for a broad range of products, services and owns and resolves problems while being the point of contact for clients. Delivers PNC's standard of service to clients and service partnersTrained and knowledgeable across multiple products and services to be able to receive, investigate and proactively identify and resolve complex client inquiries regarding products, services and issues derived from all channels through which clients are served. Primarily interacts with affluent clients including clients that may have multiple products included in their PNC relationshipConsistently mainta