Voice and Data Engineer

JSI is hiring a Voice and Data Engineer for its Managed Services team. The role troubleshoots, analyzes, and deploys voice infrastructure and supports voice networks and related customer requests. Responsibilities Provide escalated Tier-2 technical support on voice networksPerform voice network configurations and changes of various voice equipment to enhance performanceProcess and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient mannerProvide support for the company’s voice network technologies, including PBX, Call Center/ UCCX, Voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and compliance with international standards and proceduresProcess and follow-up on porting activity for Local DID, International DID and Toll-Free ordersWork on other ongoing and short-term projects as outlined by management Requirements Relevant work experience is acceptable in lieu of a degree1+ years