Telecaller Executive

About the Company Incraftiv Pvt Ltd is an IT-focused organization seeking a dependable Telecaller to support customer communication and front-office coordination in its Noida office. The role offers an opportunity to contribute to day-to-day business operations while building strong communication and client-handling skills. Responsibilities Make outbound calls to prospective and existing customers, explain relevant services, and respond to queries professionally. Receive incoming calls, record accurate information, follow up on leads, and maintain organized call records. Welcome visitors, assist with basic office reception activities, and direct calls or enquiries to the appropriate team members. Coordinate with internal teams to ensure timely responses and a positive customer experience. Prepare routine updates on calls, follow-ups, enquiries, and lead status. Requirements At least 2 years of relevant experience in telecalling, customer support, front desk, reception, or a related role. Strong verbal communication, active listening, and interpersonal skills. Comfort with maintaining records and using basic office or computer applications. A courteous, organized, and customer-focused approach is essential. This is a full-time, in-office opportunity based in Sector 2, Noida, with monthly compensation of ₹20,000 to ₹22,000 depending on candidate experience.