Technical Support Specialist - Tier II, Radius Mapping

Motorola Solutions is hiring a Technical Support Specialist to provide customer support and troubleshoot RapidDeploy cloud SaaS products. The role handles customer inquiries, investigates technical issues, coordinates with Product and Engineering, and helps meet support service-level metrics. ResponsibilitiesCustomer Support & Service Excellence: Deliver high-quality day-to-day customer support using the Zendesk Product Suite by triaging incoming tickets, identifying recurring trends, and driving customer inquiries to prompt resolution while maintaining seamless cross-shift issue transitionsBrand Representation & Satisfaction: Act as a professional representative of Motorola Solutions, delivering high-touch customer experiences across diverse client bases to drive strong Customer Satisfaction (CSAT) outcomesProduct Subject Matter Expertise: Build and maintain deep functional knowledge of all RapidDeploy product suite offerings, staying aligned with new feature releases and version upda