Customer Support Technician I

Motorola Solutions develops technologies that help protect people, property, and communities. The Customer Support Technician I provides post-sales technical support for the MSI Flex Computer Aided Dispatch solution, troubleshooting hardware, software, operating systems, networks, and applications while ensuring high customer satisfaction. ResponsibilitiesDeliver first- and second-level technical support to end-users via phone, email, chat, and in-person channelsTroubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applicationsConfigure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripheralsInstall, configure, and provide ongoing support for various software applicationsAssist with network diagnostics, resolving basic network issues and connectivity problemsCreate and maintain knowledge base documentation for common issues, tr