Technical Support Specialist II (Accounting)

Clubessential, part of Xplor Technologies, is hiring a Technical Support Specialist II to provide specialized technical support for accounting, payments, membership billing, reporting, reconciliation, and related financial workflows. The role independently investigates and resolves complex client cases, communicates with clients, and coordinates appropriate escalations. ResponsibilitiesOwn Accounting and CE Payments cases from initial investigation through resolution or appropriate escalation while maintaining timely and consistent client communicationInvestigate issues across Accounts Payable, General Ledger, bank reconciliation, membership billing, Member AR, payment and charge batches, month-end workflows, online payments, PayCloud, card-present payments, settlements, refunds, disputes, reporting, inventory, and supported integrationsTrace transactions and system behavior across applicable workflows by reviewing configuration, mappings, transaction activity, batches, reporting, sync