Technical Support Specialist I, Office

Xplor Technologies, through its Clubessential brand, provides club management software and connected technologies. The Technical Support Specialist I provides frontline support to clients, troubleshoots software, point-of-sale, hardware, configuration, and operational workflow issues, and resolves or escalates cases while documenting client interactions. ResponsibilitiesOwn assigned Office General support cases from initial contact through resolution or appropriate escalation while meeting established response and follow-up expectationsTroubleshoot standard issues across Classic POS, printers, hardware, employee and item configuration, membership, inventory, Guest Rooms, Mobile Ordering, Mobile POS, KDS, kiosks, reporting, and system settingsGather relevant details, reproduce reported behavior when possible, and review configuration, permissions, connectivity, and system settings to identify the cause of an issueResearch knowledge resources, previous cases, known issues, and documented