Software Engineering MTS – Production Support & AI Automation

The ExperienceHelp build the next generation of AI-powered engineering. Join our AI-native Academy as an early-career software engineer to solve real production challenges, build intelligent automation and strengthen system reliability. With hands-on guidance from a senior mentor, you will combine software development with production support experience, building the skills to grow into broader product and platform engineering roles.You will investigate support cases, troubleshoot production issues and participate in support rotations — gaining firsthand insight into how complex systems work and where they can improve. Your mandate goes beyond resolving individual issues: you will build software, AI agents and tools that eliminate recurring manual work and prevent problems from returning.Your projects could include agentic Tier 1/2 case automation, automated access workflows, technical knowledge retrieval, log analysis and system hardening. You will write, test, review and deploy code,