Senior Site Reliability Engineer

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on Our Mission A Site Reliability Engineer at Zocdoc plays a foundational role in enabling the entire engineering organization to move quickly, safely, and with confidence. Our mission is to design, automate, and operate the infrastructure and tooling that power every build, deployment, and runtime environment across the company. DevOps engineers ensure that systems are secure by default, observable, cost-efficient, and reliable, while reducing friction for developers and minimizing operational risk. We strive to eliminate repetitive manual work through thoughtful automation, build standardization, and continuous improvement. We look ahead - anticipating scaling challenges, security needs, and system weaknesses - so that engineers can focus on delivering value to patients and providers without being burdened by infrastructure complexity. Above all, the mission of a Site Reliability Engineer is to build resilient systems and frictionless pathways, ensuring that every line of code written at Zocdoc is of exceptional quality and written with minimal effort. We serve as partners, problem-solvers, and reliability advocates who lift the engineering organization through rigorous execution, curiosity, ownership, and a relentless focus on system health and developer experience. You’ll enjoy this role if you… Like working on practical, hands-on DevOps problems Enjoy supporting engineers by improving reliability and automation Thrive in environments where consistency and quality matter Are curious, proactive, and energized by solving operational issues Want to sharpen your skills across cloud, CI/CD, and container systems Your day-to-day is… Executing patching workflows Maintaining CI/CD infrastructure Handling day-to-day support tickets & operational requests Participating in the DevOps on-call rotation Managing and improving our Artifactory instance Running scheduled and automated security scans on container registries Creating and updating base container images used organisation-wide Writing scripts and small automations to reduce manual effort Monitoring system health and responding to alerts Documenting runbooks, standard procedures, and operational workflows You’ll be successful in this role if you have… 6+ years in DevOps, SRE, or Platform Engineering Experience with Linux systems, patching cycles, and container internals Familiarity with AWS foundational services and cloud operations Experience with CI/CD tools (TeamCity, Jenkins, GitHub Actions, etc.) Hands-on knowledge of Docker and image registry management Basic experience with CDK, Terraform or similar IaC tooling Strong troubleshooting skills and comfort operating in on-call environments A bias toward automation, quality, and consistency in execution Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counselling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2026 About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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