Security Support Engineer

Fastly is hiring a Security Support Engineer to provide operational and product support for its security products, including Next-Gen WAF. The role helps customers install and configure products, troubleshoot issues, and triage security incidents while coordinating with internal teams. Responsibilities You will be responsible for providing product support for Fastly's security products, including our Next-Gen WAF, to customers across the globe. This includes assisting with product installation, configuration, troubleshooting, and triage of security incidents. You will help customers establish and secure their web applications, debug WAF deployment configurations, and resolve technical issues to ensure they derive maximum benefit from Fastly's security offeringsManage incoming customer inquiriesDeliver exceptional support for customer security concernsEnsure high-quality customer interactionsConduct thorough troubleshooting and triage of customer-reported issues related to WAF and other