Seasonal Customer Service Representative

Five Star Solutions is hiring seasonal customer service representatives to answer customer inquiries about clients’ goods and services. The role supports seasonal holiday orders and provides customer assistance across phone, email, and chat. ResponsibilitiesManage large amounts of inbound or outbound calls in a timely mannerIn this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chatFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callSeize opportunities to upsell products when they ariseSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in