About the role
Five Star Solutions is hiring a customer service professional to answer customer calls about clients’ goods and services. The role supports inquiries about debit card incentives, orders, and balances while providing helpful, professional service. ResponsibilitiesManage large amounts of inbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callSeize opportunities to upsell products when they ariseSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requested QualificationsBasic computer skillsQuick learner and able to work independentlyStrong phone and verbal communication skills