Online Desk Agent - Entry Level

Globe Life AO provides virtual insurance and client support opportunities for individuals and families seeking information about available benefits. The Online Desk Agent will connect with clients, explain insurance options, assist with applications and enrollment, and provide ongoing customer service and policy support remotely. ResponsibilitiesMeet with prospective and existing clients through scheduled Zoom and phone appointmentsConnect with individuals who have requested information about available benefitsAsk questions to understand each client's needs and prioritiesAnswer questions professionally and clearlyCreate a positive and personalized client experienceBuild long-term relationships through consistent communication and follow-upExplain available life, accident, and supplemental health insurance optionsHelp clients understand benefit and coverage informationIdentify individual and family protection needsRecommend appropriate solutions based on those needsGuide eligible client