Lead Software Engineer - AI Agents

About Level AI Level AI is on a mission to turn every customer interaction into a strategic advantage. Our AI-native platform helps enterprises transform contact centers from cost centers into engines of customer intelligence, operational efficiency, and business growth. By combining advanced AI with deep domain understanding of customer experience, Level AI empowers teams to unlock actionable insights, automate workflows, and deliver more consistent, higher-quality support across the customer journey. Headquartered in Mountain View, California, Level AI is a Series C company backed by leading investors including Battery Ventures and ENIAC. Our platform leverages Large Language Models and Custom Small Language Models (SLMs) to power AI Agents across the entire CX journey—customer-facing agents, agent-assist, and backend automation—along with deep conversation analytics for QA, coaching, and insights. With a fast-growing team in India, we are building a strong engineering presence in Noida to drive innovation across our platform. About the role As a Lead Engineer – AI Agents, you will play a critical role in building the scalable backend systems that power Level AI’s next-generation AI Agents. These systems operate in real-time, high-volume enterprise environments and are central to delivering intelligent, production-grade AI experiences. This role is based in Noida (Delhi NCR) with a hybrid work model (2–3 days/week in office). You will work at the intersection of distributed systems, cloud infrastructure, and AI-powered applications—bringing agentic AI capabilities into production at scale.