Korean-English Bilingual Healthcare Customer Service Representative

TTEC is hiring a Korean-English Bilingual Healthcare Customer Service Representative to support consumers with questions about their healthcare benefits. The role involves understanding customer needs, researching across systems, and providing clear information to help consumers navigate healthcare options. ResponsibilitiesAnswer incoming calls from customersEngage thoughtfully with customers to understand their needsConduct research across multiple systems to resolve questionsProvide clear, accurate information to help consumers navigate healthcare optionsManage a high volume of interactions while maintaining quality and professionalismFollow a set schedule, including designated breaks and lunches QualificationsAt least 6 months of customer service experienceBilingual in English and KoreanHigh school diploma or equivalentStrong empathy, patience, and attentiveness to customer's needsComfort working with computer systems and Windows based applications BenefitsRemote from your home in C