HR Customer Service Representative - High Volume Call Center

West Valley Medical Center is hiring an HR Customer Service Representative to support HR and HRIS functions and deliver high-quality HR services. The role handles employee inquiries, assists with HR processes and technology, and coordinates with Tier 2 representatives to resolve issues. ResponsibilitiesThe HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etcProvides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as neededProvides support within a HR Line of BusinessCleary communicates problem symptoms and consults with CS Tier 2 representatives as necessa