Customer Service Call Center Agent

HCA Healthcare is a leading provider of healthcare services. The Customer Service Call Center Agent handles inbound and outbound patient account inquiries, researches and resolves account issues across multiple systems, updates information, and secures payments while maintaining service, compliance, and performance standards. ResponsibilitiesCommunicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and proceduresReview patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balancesDocument patient inquiry and actions taken into the appropriate systemsUpdate or add insurance information and/or patient demographic information and request rebillWork with patients and guarantors to secure payment on outstanding account balances using secured payment methodsEscalate patient complaints to the appropriate individu