About the role
Verizon is hiring a Fiber Customer Support Analyst to provide Fios customers with technical support and customer service for voice, data, and video services. The role involves troubleshooting network, equipment, and service issues and responding to customer inquiries in a call center environment. ResponsibilitiesAnswering incoming calls from customers with order inquiry and/or trouble reportsProviding customers with service support for Voice, Data, and Video services and features within the fiber and/or copper networkPerforming analysis and isolation of trouble conditions and creating and sorting trouble reportsUtilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipmentCommunicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audienceWorking evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business Qualificati
Skills
- Debugging