Customer Sales and Service Representative

Verizon is hiring a Customer Sales and Service Representative to support customers in a fast-paced call center. The role handles service, billing, and account inquiries while identifying customer needs and offering Verizon products and services. ResponsibilitiesAnswering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and servicesIdentifying customer needs and proactively offering our products and servicesContacting customers by phone or in writing concerning past due paymentsInvestigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issuesVerifying service order accuracy and completeness and making corrections/changes, as neededWorking evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business PreferredYou are a true consultative salesperson, who is energized by meeting sales goals and building relationships with c