Data Centre Service Delivery Field Support Engineer (L1)

NTT DATA is hiring an entry-level Data Centre Service Delivery Field Support Engineer (L1) to provide first-line onsite and remote technical support and field engineering for client infrastructure. The role focuses on configuring and maintaining data centre systems, diagnosing and resolving incidents, and meeting service-level requirements. Responsibilities Ensures that the assigned infrastructure at the client site is configured, installed, tested and operationalEnsures that any software that is part of the solution is installed and configured according to client requirementsProactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detailLiaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolutionInvestigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge