About the role
KLA is a global leader in technologies and solutions for the semiconductor manufacturing ecosystem. The Customer Support Engineer is responsible for troubleshooting, diagnosing, repairing, and maintaining complex capital equipment at customer sites while ensuring customer satisfaction and minimizing equipment downtime. The role also involves technical reporting, inventory tracking, mentoring, installation support, and communication with customers and internal engineering teams. ResponsibilitiesEvaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer locationRepair of system level issues are based on CSEs technical knowledge, education, and training. These repairs involve system level troubleshooting which can be performed using standard procedures, system level diagnostics, and/or remote support sessions with factory-based engineering teams. Must drive solutions based on analytical assessments of available dataEnsure eq