About the role
Maximus is hiring a Customer Service Specialist to support its Health Texas project. The role provides customer care and benefit enrollment services through telephone, IVR, web chat, and web-based portals, while documenting interactions, resolving routine issues, and meeting quality and productivity standards. ResponsibilitiesAnswer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirementsProvide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providersTrack, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systemsComplete associated tasks and transactions according to established guidelines to ensure accuracy and compl