Bilingual Customer Service Specialist

Maximus is a company hiring a Bilingual Customer Service Specialist to support its Health Texas project. The role provides customer care and benefit enrollment services through telephone, IVR, web chat, and web-based portals while documenting interactions, resolving routine issues, and escalating complex concerns. The position is fully remote for eligible Texas residents near the Dallas-Fort Worth/Arlington area, with required training and performance standards. ResponsibilitiesAnswer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirementsProvide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providersTrack, document, and record all customer interactions, inquiries, complaints, comments, actio