Customer Service Representative

RNA Rentokil North America provides products and services supporting customers in their homes and businesses. The Customer Service Representative will handle customer inquiries, process and track orders, support returns and fulfillment, and maintain customer relationships while contributing to branch and business objectives. ResponsibilitiesAnswer Customer Calls, provide appropriate assistanceAssist RDCs with customer service related questions and returnsAssist Customer Service Manager with special projectsInput Orders through SystemInput Drop shipments through SystemIdentify backorders and assist with immediate fulfilmentRUP, input all required licence information for customers seeking restricted itemsComplete Sales Return orders within 48hrsReport product shortages as indicated in the system to the proper warehousesProvide all customers, + Order confirmations and tracking details + Backorder delivery status + Status of order + Status of purchases for material requirements if applicab