Customer Service Representative

Cognizant is hiring a Customer Service Representative to support customers and stakeholders in a healthcare environment. The role involves resolving and documenting inquiries, coordinating with internal teams and healthcare providers and payers, and contributing to customer experience and operational efficiency. ResponsibilitiesServe as a primary point of contact for customer inquiries and service requestsProvide professional and timely support while delivering a high level of customer satisfactionResolve customer concerns and escalate complex issues to appropriate teams when necessaryDocument customer interactions accurately and maintain detailed case recordsCollaborate with internal departments to ensure prompt resolution of customer issuesSupport provider and payer-related inquiries while adhering to established service standardsTrack and monitor service requests to ensure timely follow-up and completionContribute to continuous improvement initiatives focused on enhancing customer e