Customer Service Center Specialist

BayCare Health System is seeking a customer service professional to support its marketing activities and physician referral efforts. The role serves as an initial point of contact, communicates with patients, team members, and community members across multiple channels, cross-promotes healthcare services, and schedules patient appointments remotely from Florida. ResponsibilitiesResponsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiativesResponsible for quickly determining the needs of the customer and cross-marketing other services across the health care systemApplies comprehensive knowledge of