Customer Service Center Spec II

BayCare Health System is a healthcare organization serving communities through hospitals, outpatient centers, home health services, and physician networks. The Customer Service Center Spec II provides administrative and system marketing support, serves as an initial contact for marketing and physician referral activities, and manages customer interactions across social media and other communication channels. ResponsibilitiesResponsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities, physician referral efforts, and social mediaIn addition to the responsibilities of a Customer Service Specialist I, this position will handle the daily customer service management of a variety of social media sites (Twitter, Facebook, etc.) for multiple brands and is responsible for responding to customer complaints through these channels as well as all others (i.e., phone, live chat, SMS texting, and email) Qua