Citrix Cloud Engineer I (Citrix)

Rackspace Technology is hiring for the role of Citrix Cloud Engineer I - (Citrix) - IN! Responsibilities of the Candidate: The Citrix Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Administer Windows Server environments. Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services. Manage FSLogix, Citrix Profile Management (UPM), and user profiles. Monitor infrastructure health and availability using enterprise monitoring tools.