Bilingual Benefits Customer Service Representative – Spanish or French

WTW is hiring a seasonal bilingual customer service representative to help Spanish- or French-speaking members enroll in and update health care and pension plans. The role provides support primarily by phone, with additional assistance through chat and messaging, while explaining plan information and safeguarding members’ confidential data. ResponsibilitiesQuickly build rapport and respond to Spanish or French speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant messageAbility to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult callsSafeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data securit