Wildfire Response Specialist

Frontline Wildfire Defense is hiring a Wildfire Response Specialist for its 24/7 response team. The role supports homeowners and commercial customers before, during, and after wildfires by monitoring incidents, troubleshooting wildfire defense systems, coordinating issue resolution, and improving readiness processes. Responsibilities Monitor active wildfire incidents and Frontline’s fire-tracking alerts, identify customers within alert range, and prioritize outreach based on fire proximity. behavior, and evacuation statusProactively contact customers in a fire’s path to confirm they received their alerts and understand their system’s status, and guide them through activation or override decisions in the Frontline appVerify system readiness in real time, including controller connectivity, backup battery, water pressure, and secondary water source, and resolve or escalate issues immediatelyProvide calm, clear guidance to customers who are evacuating or under stress, always reinforcing th