Web Software Developer

Empower AI is hiring a Web Software Developer to build and improve its modernized IT Service Portal and related web experiences. The role develops portal and self-service features, Microsoft 365 and Power Platform solutions, and public-facing web content while ensuring accessibility, responsiveness, and compliance with government standards. ResponsibilitiesDesign, develop, test, and maintain Service Portal / Employee Center pages, widgets (HTML, CSS, JavaScript/AngularJS or Next Experience components), themes, and forms on the ITSM platform, implementing the UX Designer's designs and the CX Roadmap backlogImplement the user-facing self-service experience: searchable knowledge base presentation, automated request fulfillment flows, ticket status views, and the Confirm and Close / Reopen actions that support the Customer-Confirmed Ticket Closure processEnsure all portal components are Section 508 / WCAG 2.x compliant, responsive, and performant; support VPAT preparation; and integrate Vi