Technical Support Specialist, Emphasys PHA

Emphasys PHA, a division of Emphasys Software, develops and supports software for Public Housing Authorities. The Technical Support Specialist provides front-line technical support across hosted environments, resolving escalated issues and collaborating with Infrastructure, Development, and Product teams to improve the reliability, performance, and security of technical operations. ResponsibilitiesSupport Azure-hosted environments. You will provide tier 1 and 2 support across Azure Virtual Desktop (AVD), SQL databases, MSIX app streaming, and related Microsoft services. You will support cloud migrations and environment upgrades by performing environment testing, documentation, and troubleshootingResolve technical issues. You will respond to a range of tickets, including password resets, printing issues, environment access, SQL errors, and plug-in failures. You will troubleshoot, resolve, and communicate problems based on priority, escalating when necessaryManage and optimize deployment